49bet Privacy Policy – Your Data, Your Rights

About This Policy

49bet is an online sports betting and casino platform operated for users based in Bangladesh. This Privacy Policy ("Policy") explains how 49bet ("we", "us", "our") collects, stores, uses, and shares personal information when you access or use the 49bet website and mobile browser platform (the "Platform"). By using the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

This Policy should be read in conjunction with the 49bet Terms and Conditions, which govern the overall relationship between you and the Platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions will prevail in relation to matters of service and account operation, while this Policy will govern all matters specifically relating to personal data.

Your Privacy at a Glance

The following cards summarise the most important aspects of how 49bet handles your personal data. Full details are set out in the sections below.

1. Information We Collect

When you register an account, interact with the platform, or contact our support team, 49bet collects various categories of personal information. The specific information we collect falls into the following categories:

• Registration information: your mobile number, chosen username, and the date of birth you provide when creating your account. This information is used for account creation, age verification, and identity confirmation.
• Identity verification documents: where KYC verification is required, we may collect copies of your national identity card or other government-issued identification document, together with evidence confirming ownership of your registered payment method.
• Financial and transaction data: records of all deposits, withdrawals, and wagers placed through your account, including amounts, timestamps, payment methods used, and transaction reference numbers. This data is retained for financial record-keeping and regulatory compliance purposes.
• Technical and usage data: IP address, device type (mobile or desktop), mobile operating system, browser type and version, pages visited within the platform, time spent on each page, clickstream data, and session duration. This data is collected automatically using standard server logs and session tracking technologies.
• Support and communications data: records of all communications you have with our support team, including the content of support requests, complaint submissions, and any documentation you provide in connection with a support case.

We collect only the information that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a health-related reason for a self-exclusion request).

2. How We Use Your Information

49bet uses the personal information we collect for the following specific purposes. We process your data only where we have a legitimate reason to do so, as described in Section 3 of this Policy.

• Account creation and management: to register your account, verify your identity and age, maintain your account in good standing, and provide you with access to the platform's betting and gaming services.
• Payment processing: to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and supported bank channels in BDT, and to maintain accurate financial records of all transactions associated with your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other forms of misconduct, and to protect the security and integrity of the platform for all users.
• Responsible gaming compliance: to monitor betting patterns and account activity in order to identify players who may be experiencing gambling-related difficulties, and to support the delivery of responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Customer support: to respond to your support requests, complaints, and account queries, and to maintain records of our communications with you for quality assurance and dispute resolution purposes.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how the platform is being used, identify technical issues, and improve the overall user experience for players across Bangladesh.

49bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Decisions relating to account suspension, withdrawal holds, or self-exclusion enforcement are reviewed by a human team member before being finalised.

3. Legal Basis for Processing

49bet processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

• Contract performance: processing necessary to create and manage your account, process your bets and casino wagers, and handle your deposits and withdrawals. Without this processing, we cannot provide the service you have contracted for.
• Legal obligation: processing required to comply with applicable anti-money laundering regulations, KYC requirements, responsible gaming obligations, financial record-keeping requirements, and any other legal or regulatory duty applicable to the operation of an online gambling platform.
• Legitimate interests: processing carried out for fraud prevention, platform security, abuse detection, and aggregated analytics, where those interests are not overridden by your rights and interests in relation to the data concerned.
• Consent: where we ask for your explicit consent before processing your data for a specific purpose (for example, sending you promotional communications), we will only carry out that processing after you have given clear, informed consent, and you may withdraw that consent at any time.

4. Sharing Your Information

49bet does not sell, rent, or trade your personal data. We share your personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: your transaction details are shared with bKash, Nagad, Rocket, Upay, and other payment processors solely to initiate, execute, and confirm your deposits and withdrawals. These processors handle your payment data under their own privacy policies and are contractually bound to maintain its confidentiality.
• Game and platform providers: technical data necessary for the delivery of games (such as session tokens and game history) is shared with licensed game providers including Pragmatic Play, Evolution Gaming, Spribe, and others. These providers are contractually prohibited from using this data for any purpose other than delivering the game service.
• Regulatory and law enforcement authorities: where we are legally required to disclose your personal data to a regulatory body, law enforcement agency, or court of competent jurisdiction, we will comply with that requirement. We will notify you of any such disclosure where we are legally permitted to do so.
• Corporate transactions: in the event of a merger, acquisition, restructuring, or sale of all or part of 49bet's business, your personal data may be transferred to the relevant acquiring or successor entity. In such circumstances, we will take reasonable steps to ensure that your data continues to be protected in accordance with this Policy.

All third parties with whom 49bet shares personal data are required to implement appropriate technical and organisational security measures to protect the data they receive, and are prohibited from using that data for any purpose other than the specific purpose for which it was shared.

5. Payment Data and Financial Information

All financial transactions on the 49bet platform are conducted in Bangladeshi Taka (BDT) via mobile financial services including bKash, Nagad, Rocket, and Upay, as well as supported bank transfer channels. When you make a deposit or request a withdrawal, the transaction is processed by the relevant payment service provider. 49bet retains a record of the transaction amount, date, time, payment method used, and reference number for each transaction, but does not store full payment account credentials such as mobile wallet PINs or bank account login details.

Where KYC verification is required in connection with a withdrawal request, the identity documentation you provide is stored securely and used solely for the purpose of verifying your identity. Verification documents are not shared with third parties except where required by law. Once verification is complete and the relevant retention period has elapsed, documents are securely deleted in accordance with our data retention schedule.

6. Cookies and Tracking Technologies

49bet uses cookies and similar session-tracking technologies to operate the platform and deliver a consistent user experience. A cookie is a small text file placed on your device when you visit the platform. The following types of cookies are used:

• Essential session cookies: required for the platform to function. These cookies maintain your login session, keep your account authenticated during your visit, and ensure that your in-progress bets and game sessions are preserved if you navigate between pages.
• Analytics cookies: used to collect anonymised, aggregated data about how users navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance and user experience and cannot be used to identify individual users.
• Preference cookies: used to remember your display preferences and platform settings, such as your selected language version, so that you do not need to reconfigure these settings on each visit.

49bet does not place third-party advertising or tracking cookies on the platform. You may disable cookies through your mobile browser settings; however, disabling essential session cookies will prevent the platform from functioning correctly and you will be unable to log in to your account.

7. Data Retention

49bet retains your personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and transaction records are retained for a minimum of 5 years following account closure, in accordance with standard financial record-keeping obligations; KYC verification documents are retained for a minimum of 5 years following the completion of verification or account closure, whichever is later; support and communications records are retained for 2 years following the resolution of the relevant support case; technical usage and session logs are retained for 12 months on a rolling basis.

When personal data is no longer required to be retained, it is deleted or anonymised in a secure manner. Where deletion is not immediately possible due to technical constraints (for example, data held in backup systems), the data will be isolated from further processing and deleted as soon as reasonably practicable.

8. Your Data Rights

As a user of the 49bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 12 of this Policy.

• Right of access: you may request a copy of all personal data that 49bet holds about you. We will provide this information within a reasonable period of receiving your request, subject to identity verification.
• Right of rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will action corrections promptly, subject to verification of the updated information.
• Right of erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent was the basis for processing), or where you object to processing based on legitimate interests and your objection is upheld. This right does not apply where retention is required by law.
• Right to restrict processing: in certain circumstances (for example, where you contest the accuracy of the data, or where processing is unlawful but you do not wish the data to be erased), you may request that we restrict our processing of your data to storage only, pending resolution of the relevant issue.
• Right to object: where we process your data on the basis of legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.

We will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you of any such extension. We may ask you to verify your identity before actioning a data rights request.

9. Data Security

49bet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit between your device and the platform, access controls that limit which personnel can access personal data, secure server infrastructure with regular security patching, and internal data handling policies that restrict the use of personal data to authorised purposes only.

While 49bet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for keeping your own account login credentials secure and for notifying us immediately if you believe your account has been compromised.

10. Minors and Age Restriction

The 49bet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use this platform or provide any personal information to us. If 49bet becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal information to 49bet, please contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Policy

49bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users via their registered mobile number or through a notice displayed on the platform.

Your continued use of the 49bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 49bet handles your personal information, please contact our support team. We aim to acknowledge all privacy-related queries within 24 hours and to provide a full response within 30 days.